Shipping Policy

Shipping Information

We will ship your purchase from our USA International Warehouses location 2-3 business days after checkout for in-stock item(s), pending payment authorization and processing time. Your order will typically arrive within 3-7 business days after it is shipped, depending on your shipping location. 

Order changes or cancellations cannot be guaranteed once the order is in process or has shipped. Please contact our customer service team immediately at @Hawkwellonline during our business hours for further assistance with any changes or cancellations. 

All delivery estimates are pending credit approval, merchandise availability, shipping method, and weather conditions.

We reserve the right to cancel any orders. In the event an order is cancelled, an email notification is sent to advise of the cancellation reason and status.

ESTIMATED SHIPPING TIMES

  • Receiving time = Processing time +Shipping time.
  •  1) Processing time: 2-3 Business Days
  •  2) Shipping Time
Shipping Methods   Order Amount Freight  (USD)
Expedited Shipping(2-3 Business days) $0.00 and up $15
 Free Shipping(5-7 Business days) $0.00 and up Free

Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside USA or UK), bad weather and international couriers.

Free Shipping

Free shipping is available for orders shipped within the contiguous United States only; it is not available for international orders and non-contiguous states/territories.

 

I GLADLY ACCEPT RETURNS AND EXCHANGES

Contact me within 3 days of delivery
Ship items back within: 7 days of delivery
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders 
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
The time I need to prepare an order for shipping varies. For details, see individual items.